2 weeks

Project specification phase

Kick-off meeting

Discussing the project scope, communication guidelines and the defining the project managers' responsibilities.

Needs Analysis

The implementation starts with a clear understanding of your business model and all operational processes.

Pre-flight checklist

Creating a commonly agreed checklist that includes the key components of the upcoming system setup.

Data gathering

Collecting and cleaning the data that needs to be imported to PIRO (with the help of PIRO Import tool).

Process flow to PIRO

Setting up the inventory, workflows and service types, customer profiles, casting module (if necessary) the way the business operates.

7 weeks

System configuration phase

System installation (not necessary for PIRO Fusion)

PIRO is being installed on the customer’s server. The server can be purchased from us or provided by the customer.

System configuration/set up

The system configuration is happening based on a roadmap, created by our implementation specialist. This includes several meetings a week where the details are discussed. Our specialist will configure the system step by step, based on the details received from the client's project manager. Inappropriate skillsets of the client's project manager might slow down the implementation so assigning an experienced person is highly recommended.

Data import

Preparing the import sheets and importing the existing data is an absolute key step on the project completion's roadmap. Preparing the import sheets is a time-consuming task, the client's project manager must be prepared for that.

Integrations and customizations (if required)

We are open to implement any customization or integration that improves your business management. Customizations can take weeks to complete and can delay the implementation timeline.

3 weeks

System testing phase

Complete system testing

Once the configuration and required integrations are done, our implementation specialist will test the system configuration starting from inventory handling to the production process.

Client final testing

Although the client's project manager is required to test the configuration at every milestone of the setup, the final testing should be the ultimate confirmation that the system works as expected.

System debugging

Our developers will de-bug the encountered issues and prepare the system for go-live.

4 weeks

Soft launch and Go-live

Staff training

The staff will undergo PIRO training sessions to learn the features of PIRO and how to use them effectively.

Soft launch

Soft launch is the process when users start to use the system with real data and is aimed to sort out any critical issues. During this period, typically the existing (legacy) system is used either side-by-side with new system during this period. PIRO's project manager is closely following the process.

Final finetuning phase

A final finetuning phase is included to ensure the smooth and successful Go-live.

Final Go-live

This is the main event when live orders are being processed and everyone starts using PIRO. The project scope is accomplished.

Start of the Service Level Agreement

This is the point when the Service Level Agreement is activated. Issues and questions must be directly reported to the PIRO Support team.


Ongoing support

No matter how simple your organization is, your organization and employees will rarely adapt to the new system as easily as you think they will. Therefore, we ensure that users will have enough support through the post-go-live challenges that they will inevitably face.