What is good to know about jewelry management systems

My team has implemented the PIRO jewelry management software at more than 100 companies so far. These companies are mainly small and medium-sized jewelry companies that are indeed not changing their management system too often, many of them are implementing a true management automation software for the first time.

Some of the implementation projects were delayed because of a reason that you might find surprising. In lack of an exact word for this issue, I can only describe it. I’m referring to the scenario when business owners are ready to implement a new system but they are looking for the same system logic as their previous software or toolset has had.

Today’s blog is about software implementation as this topic proves to be essential for jewelry companies that are implementing a management system for the first time or planning to replace their legacy system. You will get an insight on why implementing a jewelry software requires expertise and how a project manager can help with the implementation.

As implementing a jewelry software is lot more complex than configuring a QuickBooks software or installing an Office package, your approach towards the project should be radically different.

Since there is limited information on the web about this topic, today’s blog is entirely based on our own experience, hopefully it will help you succeed with the implementation.

So let’s start.

E-commerce and the near future

Here in the US, where the jewelry industry is especially well developed, I often see statistics about retailers closing their shops. The retail jewelry industry was shrinking around 4% last year alone.

This could give us in the jewelry industry a real reason to worry – however, it don’t necessarily see it as a bad thing. As these retailers are closing, at same time actually more online jewelry stores are being opened, including a lot of stores that don’t even have a physical showroom or shop. So it might be more accurate to say that the jewelry retail industry isn’t shrinking – rather, it’s changing, and it is changing very quickly.

While our company was able to make the switch to home office quickly, many jewelry companies weren't so lucky.

I'm putting myself in their shoes and I'm trying to figure out what the future holds for jewelry companies when they restart their operations.

One of the issues will probably be that they will have to work with a smaller staff while the amount of work will be almost the same. So they will have to work more efficiently than before.

Coronavirus will undoubtedly shake the jewelry industry, at least as much as it did in most other global industries. We can envision the possible future if we follow what happened in China - as reported, the Chinese luxury industry experienced 70% or even 80% fall in traffic after the coronavirus outbreak there.

We know exactly that this is a difficult time for all jewelry companies - therefore we would like to help them survive the current crisis – while also improving and growing as a business.

Read more if you would like to know more about our PIRO Covid-19 promotional package.

In the last few decades, the competition between jewelry casting companies has intensified. The more inventive ones have purchased the latest technologies, the best machinery and the latest 3D printers. But are these the only things that differentiate a reputable casting company from the others?

Optimizing processes and organizing order management are two elements that can secure a competitive advantage in this market. By automating processes and different repetitive tasks, companies can serve their clients faster and more reliably.

We’ve been preparing full steam for the New York Spring JA 2020 show when it suddenly got canceled due to the coronavirus threat. Actually, the other two shows, the MJSA and the Gem Fair were also canceled at the same time.

So there was a definite impact for us, both on morale and possibly, financially – we were all looking forward to the show to finally introduce our new Gelior platform, which is a marketplace that connects all players of the jewelry industry, from suppliers to manufacturers to retailers to consumers.

But what kind of impact will the jewelry industry face as a whole? How will everyone working in this global industry be affected? Several articles are discussing all this – they all concluding that there will be a drastic reduction in activity across the jewelry sector. After all, virtually all major trade shows in Asia have been suspended, Baselworld in Europe has been postponed, and shows across the US have been canceled – and more to follow, for sure.

The question I will try to answer in this post is: how long does it take for software investments, and in particular investments into business software, to pay themselves back? And how will this payback happen and how do we know whether an investment in an ERP software system was or will be the right thing to do?

Budget overruns used to be the most common issues during the software projects.

Research data shows that in 2017 over 65% percent of companies exceeded their implementation budget. This percentage was even higher in the previous year at 74%, so while it is an improvement, it is still staggering.

So why does this happen? Why can’t even large companies eliminate the uncertainity when it comes to bugeting? How can you control budget overruns? And are there cases where this should not be considered a problem?

From the moment when we stop managing our jewelry store on paper and start using a jewelry mangament and inventory software, the question of integrating it with third-party systems becomes unavoidable in order to move data back and forth between those systems and ours.

There are many examples for what platforms your jewelry inventory software might need: Rapnet, GIA, QuickBooks, pulling market prices for metals, exchange rates for currency, communicating with your shipping providers, customer relationship management system, your website or other websites like Shopify or Etsy, or different payment gateway integrations.