Our support staff is available via phone or the ticketing system,
between 9am and 8pm EST Monday through Friday, or by appointment.
Our team is here to support you if you need any help in configuring or using PIRO.
We provide help on-site, off-site (by remote access over the Internet), phone, e-mail, and chat. You can also access our knowledge base and submit support tickets - we will follow up on the tickets and help you solve the issues.
For non-business hours appointment please send us an email to firstname.lastname@example.org - we will get back to you as soon as possible.
Since April 2017 our support service is based on Service Level Agreements, click here to read more about the SLAs.
The easiest way to get remote help is by downloading SimpleHelp. Let us know by phone or email when you've started the software on your server or workstation; this way our support technician can connect to the computer and troubleshoot the problem remotely.
With the help of this software the time needed to investigate an issue can be significantly reduced.Download SimpleHelp