PIRO Jewelry Software FAQ 
ERP, Inventory, Manufacturing & Security

PIRO offers granular, real-time inventory tracking tailored to the jewelry industry.

It manages:

• Raw materials (e.g. gold, gemstones, findings)
• Finished goods and custom items
• Multi-location inventory with stock levels across stores, workshops, or warehouses
• Serialized tracking of individual pieces or stones
• Automatic stock adjustments tied to manufacturing, sales, and repairs
• Metal purity, weight, and karat tracking
• Memo management and vendor consignment

PIRO also supports barcode/RFID integration, reorder alerts, and detailed inventory reporting - ensuring complete visibility and control over valuable inventory at all times.

Yes - PIRO is specifically built to track loose stones, findings, and raw materials in detail. It allows you to:

• Manage individual stones by type, weight, shape, color, clarity, cut, and origin
• Track stone inventory separately or as part of semi-finished/finished items
• Record stone allocations to jobs, with real-time depletion
• Handle bulk stock or serialized stones
• Organize findings by type, metal, karat, and vendor
• This level of tracking ensures accurate material costing, better stock control, and seamless integration with manufacturing and sales workflows.

Absolutely.

PIRO is designed to handle complex inventory needs, including support for multiple stock locations such as retail stores, manufacturing units, and remote warehouses. You can monitor stock levels per location in real time, transfer inventory between sites, and restrict visibility or access based on user roles.

Yes. PIRO lets you create highly detailed product categories using custom attributes such as metal type, purity (karat), color, stone type, stone characteristics (cut, clarity, weight), and even vendor-specific details. This categorization improves search, reporting, and workflow accuracy.

Yes. With PIRO’s import wizard, you can upload large amounts of data - inventory items, customer records, vendor lists, etc. - directly from Excel or CSV files. Data mapping tools ensure accuracy, and templates are provided to simplify the process.

Definitely. PIRO supports both barcode and RFID scanning. You can print barcodes for inventory tags and use scanners to track goods during receiving, sales, transfers, and audits - making your inventory handling faster and more accurate.

Fully integrated. Every sale or return at the POS updates your central inventory database in real-time. This ensures accurate stock levels across all channels (online and offline) and enables consolidated reporting across multiple retail locations.

Yes. For every SKU or raw material, you can set custom minimum and maximum stock thresholds by location. PIRO will use these to calculate restock needs and prevent overstocking or stockouts.

PIRO provides different stock monitoring options by allowing you to set reorder thresholds for every item.

When stock falls below a set minimum, the system triggers alerts and can generate purchase requisitions or suggest optimal reorder quantities based on historical sales and consumption trends.

The instant reordering feature is also available in the production module, enabling you to quickly reorder any missing components (gemstones, diamonds, mountings, semi-mounts, etc.) that are essential for the job order.

Yes. PIRO can update your online inventory stock level in just seconds.  Whether an item is sold offline or online, the stock will be adjusted almost in real time in both PIRO, the e-commerce website, and the PIRO POS system.

Yes, absolutely. PIRO fully supports different company locations and inventory locations within a company location. This also means that inventory transfers can be easily performed between any company or inventory location.

Absolutely, this is a key strength of PIRO compared to other systems. Its modular design and flexible settings allow it to be tailored to your specific production or sales processes. You can configure order workflows, job statuses, custom fields, naming conventions, and automated order notifications, ensuring the system aligns with your operational needs.

Absolutely. Each production step - such as casting, stone setting, and polishing - can be scheduled and tracked individually, with time, labor, and material consumption logged per process.

This allows for granular cost tracking and real-time job monitoring.

PIRO also includes a built-in Timekeeping tool, which enables you to track the work of individual jewelers and production staff. This feature provides transparency into productivity and job progress, and is considered a rare capability among jewelry ERP systems.

Yes, PIRO is designed as a unified jewelry ERP platform. It fully supports manufacturing workflows (including job orders, work-in-progress tracking, casting management, repair) as well as retail operations such as point-of-sale, inventory management, invoicing, e-commerce and CRM integration - delivering a seamless end-to-end solution.

PIRO provides a full-featured manufacturing module tailored for the jewelry industry. It tracks every step - from casting and stone setting to polishing and final QC. You can schedule jobs, assign them to workers or departments, allocate raw materials, and automatically update inventory and cost data throughout the process. Another powerful feature is loss tracking, which is crucial for jewelers conducting in-house manufacturing.

Yes. Outsourced manufacturing is fully supported. You can assign jobs to external vendors, track their costs and timelines, and reconcile delivered goods with expected outputs and quality standards.

PIRO Fusion offers robust automation for manufacturing workflows, tightly integrated with inventory management.

PIRO Fusion offers robust automation for manufacturing workflows, tightly integrated with inventory management.

• When a job is completed, the system automatically updates inventory levels, deducting consumed metals, stones, or materials from stock—no manual adjustments needed.
• It also supports scheduled alerts and email notifications to both customers and internal staff about job progress, deadlines, or delays.
• Predefined workflows can trigger auto-emails, require specific data entry (like .stl file uploads), and enforce condition-based actions for seamless process flow.

Absolutely. PIRO Fusion includes a dedicated Casting Tree module tailored for casting and prototyping operations. You can assign jobs to casting trees based on metal type to avoid casting mismatches. The system tracks weight movements - such as issued weight, finished item weight, and scrap - calculates metal loss, and triggers alerts if losses exceed predefined thresholds.

Yes. PIRO supports real-time cost tracking throughout the production process. It calculates item-level manufacturing costs by combining material usage (automatically deducted) with labor and overhead. While direct confirmations of dynamic labor cost calculation weren’t found in the sources, the system’s automation of cost-related workflows strongly implies support for accurate real-time costing.

PIRO ensures seamless, in-context communication around job orders via dedicated messaging interfaces:

• Internal Collaboration: Each job order includes an integrated communication panel where team members can leave notes, exchange messages, and upload files. This creates a permanent, searchable record tied directly to the job - making it easy to track conversations and decisions happening at each stage of production (workflow, feedback, updates).
• Customer Interaction: When customers have access to the PIRO Customer Portal, they can view detailed job information and post messages directly related to their orders. These messages appear immediately within the back-office job screen, allowing internal users to respond and maintain a transparent, real-time dialogue.
• Holistic Visibility: This two-way messaging system - between internal departments and external customers - ensures all communication is centralized within the job. It enhances accountability, prevents miscommunication, and makes it simple to reference past discussions or attached files at any point in the process (job specs, proofs, change requests, approvals).

PIRO’s unified communication tools keep both your team and your clients aligned, improving workflow transparency and boosting trust.

Yes. PIRO has a built-in CRM system where you can store customer contact information, purchase history, preferences, communication logs, and even birthdays or anniversaries for marketing purposes.

A bird’s-eye view is available from each customer profile, giving you centralized access to all related activities, orders, jobs, invoices, transactions and communications in one place.

We are also working on expanding the system to handle customer calls, with integrated AI-powered summaries to streamline follow-up and customer service.

Yes. In PIRO, wishlists (WLs) can be created for clients under the Price Quote module.

Special requests - such as stone preferences, engraving instructions, or custom design elements - are also managed through this module during the quote creation process. The system automatically performs price calculations based on BOMs, which enables even junior sales staff to assemble quotes quickly and accurately, without needing deep knowledge.

Additionally, PIRO allows you to save multiple versions of a quote, making it easy to track and manage changes when customers request revisions.

PIRO Fusion enables fast and accurate quoting and order entry - even at trade shows or on tablet - accelerating your sales process. It supports jewelry-specific features like consignment (memo) orders, multilevel pricing, and a SPIFF commission module to incentivize sales staff. The system synchronizes seamlessly between POS and back office, minimizing errors and shortening the sales cycle.

• Mobile-friendly order capture enhances sales efficiency
• Memo tracking and multilevel pricing streamline wholesale and B2B sales
• SPIFF tools allow transparent tracking of sales incentives

Absolutely. PIRO unifies POS operations, a Customer Portal, and e-commerce integrations with platforms like Shopify, and Etsy.

Our HubSpot CRM integration opens new possibilities in terms of customer sales funnels, prospecting and marketing.

PIRO includes a built-in sales tax management system for standard scenarios - perfect for businesses with simpler tax needs. For more complex environments (like multi-state nexus, frequent rate changes, or automated filings), PIRO offers optional integration with TaxJar, providing sophisticated tax calculation, reporting, and compliance automation.

PIRO includes two different sales commission functionalities. The first one allows simple, percentage-based commission calculations and commission splits.

Our SPIFF commission module is tailored for jewelry retailers and wholesalers to manage incentive programs and sales rep performance transparently. Core functionalities:

• Define commission structures per sales rep or product
• Monitor results and validate payouts with integrated dashboards and reporting

PIRO Fusion features a customizable Dashboard and robust reporting tools that consolidate real-time sales, production, inventory, and financial data - facilitating informed decision-making on the go:

• Access predefined and custom reports,
• Link production data with sales outcomes for holistic insights

Yes. PIRO enables centralized CRM and sales control across multiple stores or locations, allowing teams to access unified customer records, order statuses, and inventory in real time.
Details:

• One centralized customer database accessible across branches,
• Ensures consistency in customer service and sales reporting

Yes. Customers can place orders via a portal or website (e-commerce integration).

These orders are automatically entered into PIRO, initiating production or fulfillment workflows and syncing with customer records.

The PIRO Customer Portal is a ready-to-use, industry-specific platform that significantly simplifies order submission. In addition to order placement, it offers communication options and provides full transparency, allowing customers to track job status, review order history, and interact with your team in a centralized environment.