Find answers to frequently asked questions.
Feel free to contact us if you have any further question.

General questions

A jewelry ERP (Enterprise Resource Planning) software like PIRO is a specialized software for the jewelry industry that enables to plan, track, utilize efficiently all the resources of a jewelry company; it aims to increase productivity and profit by simplifying the company’s business processes.

Although it is generally called a software, we at MindSpark rather refer to PIRO as a concept which is introduced to integrate all the business activities and departments to one place. Advantages also include:

  • interoperability of data
  • increased communication
  • increased data reliability through the use of a single, centralized database
  • better service to customers
  • forecasting

 

The main difference between the two jewerly management systems is that PIRO Client is an installed program that runs on a server, while PIRO Fusion is a cloud-based software and requires no extra hardware to run, only a computer or mobile device with a web browser.

In terms of functionality PIRO Client provides much more functionality, and since it runs on your local network and not through the Internet, it is faster too. But, if you need mobility and/or simpler functionality, PIRO Fusion will give you that advantage as you can easily start using it without costly infrastructure and complicated implementation.

 

 

PIRO Breeze is the lightweight version of PIRO Fusion. It’s designed more for small businesses with basic needs, keeping in mind the simplicity and the minimum features that a small jewelry shop requires. Its features allow creating lightweight item types, create jobs and route them using predefined workflows and issue invoices against orders. It’s a great Starter plan with no charge, with the option to upgrade to PIRO Fusion once your business grows bigger.

PIRO Fusion is our recommended jewelry software for Mac users. Currently, the PIRO Client can only be used on a Windows-based server/computer, while PIRO Fusion is compatible with all modern browser-enabled devices, including tablets & phones (all Apple, Android and Windows devices), Macs and PCs.

PIRO has all the built-in tools to create invoices, credit memos, purchase orders, handle account payables, overpayments, credit card payments. In addition to these, PIRO Client can handle billing and accounting in multiple currencies (this feature is not yet available in PIRO Fusion). Despite all these available features, we don’t consider PIRO a full accounting system. That’s why we integrated our system with QuickBooks Desktop and QuickBooks Online, which are widely used accounting systems among jewelry companies in the US.

Yes, PIRO Customer Portal is a great tool to let your clients and contractors create orders in PIRO - without giving them direct access to your PIRO system. The Customer Portal is an online front-end interface and you have full control of who has access to the Portal. The best part is that you can use fully flexible pricing. By this we mean two things:

1. Users will be able to configure styles by selecting different attributes (e.g. ring sizes, diamond attributes), metal variants and the price is recalculated automatically;

2. The final pricing for the same style can be different according to the customer configuration in PIRO (e.g. different markups can be applied for customers, retailer clients or wholesaler clients).

Implementation and support related questions

Purchasing can be done directly through our website, we accept all major credit cards. For more information or other payment arrangements please contact us and we will find the right solution for you.

For customers residing outside the continental US, we typically do remote installation/configuration and training. Since we have clients all over the world, this is something we have a lot of experience in - rest assured, you are in good hands.

The installation can be done off-site (remotely) or on-site (for large projects). This is entirely up to you, we can do both on- and off-site installations, but typically on-site installation/configuration is more expensive as the client is required to cover travel and accommodation costs for our specialists.

The implementation starts with a clear understanding of your business model and all your operational processes. We work directly with the business owners, department heads and staff to collect and document all the relevant information. After the business analysis is done and we have a thorough understanding of your requirements, our implementation specialists will configure and test PIRO to make sure that it meets those requirements.

Based on our experience, the average installation and configuration time varies between 20 and 60 business hours.

Training: we offer training packages to provide you and your staff with the knowledge necessary to fully utilize your PIRO solution.

Our training program (online or on-site) can dramatically shorten the implementation of the system and increase your profitability by unlocking all the capabilities of PIRO.

Recommended training hours: a minimum of 8 hours.

It's important to acknowledge that ERP implementations require large contributions of time and resources, both from vendor's and the client's side.

The PIRO implementation timeline depends on a few factors:

  • business size
  • responsivity of the client
  • amount of time needed for cleaning and transferring data from the previous system
  • required customizations

Based on our experience, implementing PIRO can take anywhere from 3 months to 16 months. It is important to mention that for a seamless and computable implementation regular weekly meetings between our Project managers and the Client's project managers are vital.

 

 

 

 

You can purchase Service Level Agreements (SLAs) which will provide you with updates, support, etc. For more information about SLAs please visit our Service Level Agreements page.

Yes, we do. Our support plans cover a wide timeframe (from 9am to 8pm EST, Monday through Friday), but there may be situations when special support is needed, e.g. on weekends or when the client is located in a different time zone. Our support team is available for after-hours or emergency service if written prior notice has been given to our support department.

Licensing and services

You can install the PIRO Client on any number of workstations, as long as they are connected to the same PIRO server (since the license is issued for the server, not for the workstations).

It is important to emphasize that all PIRO licenses include unlimited users. This means that you can create as many users as you need and they can log in to PIRO at any time. Furthermore, you will be able to track who logged in to the system and when.

Yes, you can. If you didn’t buy a needed add-on as part of your PIRO license purchase, you can purchase these later at your convenience from our PIRO Shop.

You can sign up for a 30-day trial to test-drive all the jewelry management functionalities of PIRO Fusion.

When subscribing, you will be asked to enter valid credit card information. Your card will not be charged when you sign up. You will be notified via email before your trial period ends, and if you choose to keep your subscription, you will automatically be billed for each month you use PIRO Fusion.

You can cancel your subscription at any time during the trial period, but after your account is activated (i.e. after the first bill) you will be billed for each 30-day period. The automated billing will be stopped at the next billing period after we receive your cancellation notice.

Your satisfaction is important to us.

For PIRO one-time licenses we provide a 90-day money-back guarantee. If PIRO does not meet your expectations, within the first 90 days of the installation and training, the full license cost will be refunded. Training and configuration costs are non-refundable. Hardware costs are refundable if the items are returned within the return period (typically 30 calendar days after the purchase).

PIRO subscription licenses (including Fusion) can be cancelled as well. Please note that subscriptions are stopped at the next billing date after your cancellation notice is received.

In addition to the license fee, there are certain costs involved with PIRO implementation. These costs can be divided into three main categories:

1. system configuration and training costs ($150/hour)

2. change requests (you may ask for system customization or new features)

3. hardware fees (barcode scanners, label printers, scales, server, etc.).

Some of these costs are specified in the proposal you receive from us at the beginning of the project, while others (mainly change requests - or CRs) are being evaluated on a case by case basis and priced according to the work/consulting efforts needed.

PIRO offers the customization of most printable reports. The three main reports (Job Envelope, Invoice, and Sales Order or Price Quote reports) are part of the initial setup at no additional charge, while other report customizations will be considered as change requests and will be handled on a case by case basis.

PIRO Retail is a front-end tablet application for salespeople and is 100% compatible with both PIRO Client and PIRO Fusion. That means your data can be easily transferred to your back-office system via API. If your back-office system is hosted on-premise, PIRO Retail can connect via intranet or a VPN, while in cases of cloud hosting (PIRO Fusion) the API uses a secured internet connection. Our technicians will set it up for you.

PIRO, being a Windows-based solution, needs to be hosted on a server with specific requirements. You can do the hosting yourself, setting up a server at your own location, or you can use our private cloud hosting service and access PIRO remotely. This service is available for a small service cost, charged per user. Using this service will allow you to get rid of the server maintenance fees and other related costs. It is a very handy service, especially if you don’t have a tech person in charge of IT at your company.

Optionally, we can help you setting up an account at AWS (Amazon Cloud Services), although the costs of AWS are significantly higher.

First of all, SolidPIRO is only compatible with the PIRO Client (PIRO Fusion is excluded). This tool allows you to manage your 3D printing processes by connecting your Solidscape printers to the network. It makes your 3D printing process more manageable and transparent, while a special customer portal has been developed, allowing your customers to submit STL files directly to PIRO, as well as getting instant price estimations for the submitted files.

Upgrading systems

Upgrading from PIRO Breeze to PIRO Fusion is easy: just click on any functionality that is greyed out and follow the instructions. A new Fusion account will be created with your existing database, including all the data that you configured and entered to Breeze earlier (all of your data will be transferred automatically to your Fusion account). After requesting the upgrade, please check your email address for the new login credentials.

Yes, you can. Because PIRO is the installed version of the software, you would need to have your own server where PIRO Client is being installed (in case you don’t want to set up your own server, we can host it from our private cloud for a monthly cloud-hosting fee). We ensure that your PIRO Fusion database is migrated accordingly without any data loss to PIRO Client, once the operational environment has been set.

Yes, you can. It is possible to use our system as a “hybrid” solution, which means that some features of the software (e.g. sales, invoicing, etc.) can be accessed through the online version, in case mobility is an important factor to some employees, or if some workstations are Macs at your company. Please contact us for more details.

Integrations

Yes, you can have your Shopify site integrated with PIRO. Although Shopify is only one of the e-commerce integrations we offer, we can confirm that Shopify has become one of the best alternatives to quickly build and launch an e-commerce website. It is easy to use, mobile friendly and you can create your own theme if there are no satisfactory templates available.

Our Shopify plugin allows automatic bi-directional data transfer between PIRO and your Shopify store, thus you can fulfil orders and update your Shopify prices and inventory automatically.

Yes, we can. As the jewelry e-commerce steadily grows, we focus more on integrating our systems with online platforms. It’s a challenging task as the online platforms offer different ways of connecting, but so far we have connected our system with the following platforms: Shopify (API/XML), Etsy (API/JSON), WooCommerce (API/JSON), Magento (EDI), SolidCommerce (API/XML), Revcascade (API/XML). If your website is built on a different platform than the ones listed here, you may contact us for estimation of the integration cost for you.

Yes, it does. Although API is the newer technology, some large retail chains still use EDI (e.g. Signet Jewelers). This module can automate the exchange of documents such as orders, purchase orders and invoices with other systems or platforms, using standardized EDI formats (X12 or XML) and document types (850, 855, 860, 856, 810, 852 etc.). Automated or manual inbound and outbound workflows can be set up through sFTP connection, making the data exchange process seamless.

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