General questions

A jewelry ERP (Enterprise Resource Planning) software, such as PIRO, is specialized for the jewelry industry and it enables planning, tracking, efficiently utilizing all the resources of a jewelry company; it aims to increase productivity and profit by simplifying the company’s business processes.

Although it is generally called a software, we at MindSpark prefer to refer to PIRO as a concept that is introduced to integrate all the business activities and departments to one place. Advantages also include:

  • interoperability of data
  • increased communication
  • increased data reliability through the use of a single, centralized database
  • better service to customers
  • forecasting

Yes, PIRO Fusion is web-based so it is compatible with all modern browser-enabled devices, including tablets & phones (all Apple, Android and Windows devices), Macs and PCs.

PIRO has all the built-in tools to create invoices, credit memos, purchase orders, handle account payables, overpayments, credit card payments. In addition to these, PIRO Fusion can handle billing and accounting in multiple currencies. Despite all these available features, we don’t consider PIRO Fusion a full accounting system. That’s why we integrated our system with QuickBooks Online, which are widely used accounting systems among jewelry companies in the US.

Yes, PIRO Customer Portal is a great tool to let your clients and contractors create orders in PIRO - without giving them direct access to your PIRO system. The Customer Portal is an online front-end interface and you have full control of who has access to the Portal. The best part is that you can use fully flexible pricing. By this we mean two things:

1. Users will be able to configure styles by selecting different attributes (e.g. ring sizes, diamond attributes), metal variants and the price is recalculated automatically;

2. The final pricing for the same style can be different according to the customer configuration in PIRO (e.g. different markups can be applied for customers, retailer clients or wholesaler clients).

Our office is located in New York City. Regardless of our geolocation, the PIRO team deals with customers worldwide, including implementation and support.

Currently, PIRO Fusion supports English and Hebrew languages. PIRO clients may request translations to specific languages and we are open to complete the translation as part of a collaboration with our clients.

Implementation and support related questions

Subscription can be done directly through our website, we accept all major credit cards.

We typically do remote configuration and training. Since we have clients all over the world, this is something we have a lot of experience in - rest assured, you are in good hands.

The implementation starts with a clear understanding of your business model and all your operational processes. We work directly with the business owners, department heads and staff to collect and document all the relevant information. After the business analysis is done and we have a thorough understanding of your requirements, our implementation specialists will configure and test PIRO to make sure that it meets those requirements.

Based on our experience, the average installation and configuration time varies between 40 and 90 business hours.

Our training program (online training or through PIRO Academy courses) can dramatically shorten the implementation of the system and increase your profitability by unlocking all the capabilities of PIRO.

It's important to acknowledge that ERP implementations require large contributions of time and resources, both from vendor's and the client's side.

The PIRO implementation timeline depends on a few factors:

  • business size
  • responsivity of the client
  • amount of time needed for cleaning and transferring data from the previous system
  • required customizations

Based on our experience, implementing PIRO can take anywhere from 3 months to 12 months. It is important to mention that for a seamless and computable implementation regular weekly meetings between our Project managers and the Client's project managers are vital.

You can purchase Service Level Agreements (SLAs) which will give access to updates, support, etc. For more information about SLAs please visit our Service Level Agreements page.

Below you see our support hours in different regions:

  • North America - 9am-8pm EST
  • Europe - 7am-10pm GMT
  • Africa - 7am-10pm GMT
  • Middle East - 10am-11pm AST
  • Asia - 3pm-9am HKT
  • Australia - 5pm-12pm AEST

For non-business hours appointments please send us an email to - we will get back to you as soon as possible.

Yes, emergency support is possible outside the business hours. Our support plans cover a wide timeframe, but there may be situations when special support is needed, e.g. on weekends or when the client is located in a different time zone. Our support team is available for after-hours or emergency services if written prior request has been sent to our support department.

Licensing and services

PIRO Fusion is based on a subscription-based licensing model. The core licenses include a certain number of admin users by default:

  • Starter - 2 admin users
  • Pro - 5 admin users
  • Enterprise - 10 admin users

Each of these options can be completed with other user license options:

  • Additional admin users can be added as needed
  • Limited users - they will be limited to certain modules and actions only
  • Timekeeping users - production users with activity tracking
  • POS users - they will have access to the POS sales interface only

It is important to note that PIRO Fusion is web-based, so installing it on a specific workstation is unnecessary. You can log in with your user on any device or regular workstation; however, please note that simultaneous login is not possible. In other words, a user can be logged in on a single device simultaneously. This restriction prevents the misuse of user licenses and serves your security as well. The system logs all the login sessions and IP addresses.

Our user-based licensing allows simultaneous access only for the number of users you subscribe to.

Yes, you can. Add-ons can be purchased and configured later. It is not mandatory to add them at the initial implementation phase.

You can sign up for a 14-day trial to test-drive all the jewelry management functionalities of PIRO Fusion.

When subscribing, you will be asked to enter valid credit card information. Your card will not be charged when you sign up. You will be notified via email before your trial period ends, and if you choose to keep your subscription, you will automatically be billed for each month you use PIRO Fusion.

You can cancel your subscription at any time during the trial period, but after your account is activated (i.e. after the first bill), you will be billed for each 14-day period. The automated billing will be stopped at the next billing period after we receive your cancellation notice.

Important note: please ask for a demo before subscribing to a trial. Without a proper introduction or explanation, the trial would not give you a precise knowledge of what the system is capabale of doing to your business.

In addition to the license fee, there are certain costs involved with PIRO Fusion implementation. These costs can be divided into three main categories:

1. system configuration and training costs

2. change requests (you may ask for system customization or new features)

3. ongoing support - provided via a Service Level Agreement

Some of these costs are specified in the proposal you receive from us at the beginning of the project, while others (mainly change requests - or CRs) are being evaluated on a case-by-case basis and priced according to work/consulting efforts needed.

PIRO offers the customization of most printable reports. You will receive 8 hours of free developer credit that can be used for modifying these reports or printouts. The hours worked beyond the 8 hours credit will be billed according to your Agreement.

PIRO Fusion is hosted on our private cloud server. Currently, all data is stored in our Manhattan data center, which is located in a secure location in Manhattan's Financial District, close to the New York Stock Exchange - running essentially on the same intercontinental network as the Exchange.

Our server uptime 99% last year.


Yes, you can have your Shopify site integrated with PIRO. Although Shopify is only one of the e-commerce integrations we offer, we can confirm that Shopify has become one of the best alternatives to quickly build and launch an e-commerce website. It is easy to use, mobile friendly and you can create your own theme if there are no satisfactory templates available.

Our Shopify plugin allows automatic bi-directional data transfer between PIRO and your Shopify store, thus you can fulfil orders and update your Shopify prices and inventory automatically.

Yes, we can. As the jewelry e-commerce steadily grows, we focus more on integrating our systems with online platforms. It’s a challenging task as the online platforms offer different ways of connecting, but so far we have connected our system with the following platforms: Shopify (API/XML), Etsy (API/JSON), WooCommerce (API/JSON), Magento (EDI), SolidCommerce (API/XML), Revcascade (API/XML). If your website is built on a different platform than the ones listed here, you may contact us for estimation of the integration cost for you.

Yes, it does. Although API is the newer technology, some large retail chains still use EDI (e.g. Signet Jewelers). This module can automate the exchange of documents such as orders, purchase orders and invoices with other systems or platforms, using standardized EDI formats (X12 or XML) and document types (850, 855, 860, 856, 810, 852 etc.). Automated or manual inbound and outbound workflows can be set up through sFTP connection, making the data exchange process seamless.

Data migration

Data migration from legacy software can be done in two different ways:

  • by using our dedicated Import tool to ease the migration process
  • if you have difficulties exporting, and transforming your old data, our team can help you with the process (additional cost will be involved)

The following types of data can be imported/migrated into PIRO Fusion using our Import tool:

  • customers and vendors
  • item types (with pictures)
  • inventory items (SKUs, lots, images, values, etc. )
  • job orders history
  • sales orders history
  • purchase orders history

In order to organize your data into the right data structure, we provide you with import sheet templates (.xlsx). If the import sheets are filled in, bulk data can be easily migrated to PIRO Fusion with the above-mentioned Import tool.