Frequently Asked Questions

  • What does a jewelry ERP software do for its users?

    A jewelry ERP (Enterprise Resource Planning) software like PIRO is a specialized software for the jewelry industry that enables to plan, track, utilize efficiently all the resources of a jewelry company; aims to increase productivity and profit by simplifying the company’s business processes.

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  • What is the difference between PIRO and PIRO Fusion?

    The main difference between the two jewerly management system is that PIRO client running on your server and needs a program installed, while PIRO Fusion is a cloud based software and requires no extra hardware to run, other than a computer or mobile device with a web browser.

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  • Can I use PIRO on a Mac computer?

    PIRO Fusion is our recommended jewelry software for Mac users. Currently the PIRO Client can be used only on a Windows based server/computer, while PIRO Fusion is compatible with all modern browser-enabled devices, including tablets & phones (all Apple, Android and Windows devices), Macs and PCs.

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  • My company is outside of the continental US. How do I purchase PIRO?

    Purchasing can be done through our website; we accept all major credit cards. For more information or other payment arrangements please contact us and we will find the right solution for you.

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  • How is the installation and training done?

    The installation can be done off-site (remotelly) or on-site. This is entirely up to you, we can do both on- and off-site installations, but typically on-site installation/configuration is more expensive as you have to pay for the travel/accomodation.

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  • How long does it take to implement PIRO?

    It's important to acknowledge that ERP implementations require large contributions of time and resources both from vendor and client side.

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  • How many workstations can I install PIRO on with my PIRO license?

    You can install the PIRO client on any number of workstations, as long as they are connected to the same PIRO server (since the license is issued for the server, not for the workstations).
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  • How many users can use PIRO at the same time?

    All PIRO licenses and the PIRO Fusion license can be used by the maximum number of users the purchased license allows. The basic licenses include users ranging from 1-10, but additional users can be purchased at any time.

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  • Are there any support charges? Do I get updates with my license purchase?

    You can purchase Service Level Agreements (SLA) that can be applied to updates, support, etc. For more information about SLAs please visit our Service Level Agreements page.

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  • Can I switch between licenses?

    Yes, it is possible to switch between different licenses. Contact us and we will be happy to help.
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  • Can I add an add-on to my license later?

    Yes, you can. If you didn’t buy an add-on you need as part of your PIRO license purchase, you can purchase it later at your convenience from our PIRO Shop.

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  • What do I need to know about PIRO Fusion trial?

    You can sign up and get a 14-day trial to testdrive all the jewelry management functionalities of PIRO Fusion.

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  • Is there a guarantee if PIRO doesn’t meet my expectations?

    Your satisfaction is important to us.

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